Operations | Customer Success | Project Management

Resumé

Operations Consultant / Fractional COO

Hamsa Studio | 2013–Present

  • Design and build workflows that improve the customer journey, simplify operations, and support retention and revenue.

  • Manage client projects from concept through execution, coordinating timelines, vendors, contractors, creative assets, communications, and deliverables.

  • Develop customer service processes, communication standards, and internal systems that create a more organized and consistent client experience.

  • Partner with business owners to identify operational gaps, organize complex workflows, and implement practical systems that improve day-to-day execution.

  • Create and manage marketing and sales-support workflows, including photography, creative production, digital assets, written content, scheduling, and launch coordination.


Director of Operations and Customer Experience

Petite Power | 2022–2026

  • Owned the full member lifecycle across sales, onboarding, support, content delivery, retention, and renewals for more than 3,000 active low- and high-ticket customers.

  • Coordinated across marketing, sales, delivery, and leadership teams to support company growth from $800K to $1.5M in annual revenue in under two years.

  • Managed monthly high-ticket program launches, coordinating campaign execution, enrollment workflows, customer communications, and operational readiness.

  • Reduced cancellations and disputes by more than 90% through proactive retention and customer resolution strategies.

  • Designed and implemented operational systems, policies, enrollment workflows, and compliance processes to improve consistency across the customer experience.

  • Oversaw website development, systems implementation, and large-scale data migration initiatives supporting day-to-day operations and business growth.

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University of Miami
BA Digital Communications and Multimedia

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Adobe Creative Cloud, Asana, Canva, ClickUp, Figma, Google Workspace, HubSpot, HTML/CSS, Keap/Infusionsoft, Microsoft Excel, Notion, QuickBooks, Salesforce, Shopify, Square, Squarespace, Stripe, WebinarJam, WooCommerce, WordPress