Director of Operations | Petite PWR | 2024-2026
Performed end-to-end operations for a digital membership and services delivery platform supporting systems, workflows, and a global team of contractors.

• Owned end-to-end content and delivery for an international remote team delivering a service-based membership platform.

• Standardized the member lifecycle, reducing cancellations and improving member satisfaction and retention.

• Designed and implemented systems, contracts and playbooks to streamline delivery.

• Designed and implemented dispute and cancellation workflows that protected at-risk revenue.

• Led contractor team for execution across content and delivery.

Project Manager, Customer Experience | Petite PWR | 2022-2024
Managed member experience and supported content, marketing and launch strategy

• Owned member experience across support, community, and delivery teams.

• Designed and executed social media and email marketing as well as community moderation.

• Built the cancellations and dispute resolution policy and process.

• Coordinated with the CEO on product launch plan and execution, team management and long term strategy. 

Principal, Creative Project Management | Hamsa Studio | 2015-2023
Consulting for service-based businesses across real estate and retail to improve workflows and content through enhanced brand strategy.

• Built operational infrastructure for service based business in real estate and retail.

• Designed and maintained systems for client data and marketing content.

• Implemented automations to standardize handoffs, improve quality and support a streamlined process for clients and their teams.

• Managed vendors/contractors and production timelines.

• Maintained all digital assets to keep delivery reliable and consistent.

Principal, Real Estate Advisor | Ariela Sarah Realty | 2016-2021

• Managed luxury residential transactions, including marketing and client relations.

• Coordinated cross-functional teams including photographers, designers, contractors, and marketing partners to deliver high-quality property launches.

• Managed staging, photography, and digital marketing efforts.

• Maintained contracts and compliance requirements.